How To Develop An Integration With Microsoft Dynamics CRM

If you are looking for a way to increase your business’s productivity and efficiency, then look no further than Microsoft Dynamics CRM. This integration option allows users to easily interface with the system, receive automatic alerts of changes in the database, and automate any document-based processes.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM (formerly called Microsoft Customer Relationship Management) is a customer relationship management software product from Microsoft. It was first released in 2001 and has since been updated to include new features and capabilities.

Microsoft Dynamics CRM can be used to manage customer relationships, including managing contacts, scheduling meetings, and creating and managing records of interactions. It can also be used to monitor and manage customer satisfaction scores.

Dynamics CRM is available in both a on-premises version and an online version. The on-premises version can be installed on servers running Microsoft Windows 2003 or later, while the online version can be accessed through a web browser.

What are the Services and Capabilities?

Microsoft Dynamics CRM provides a variety of services and capabilities that lets you connect with customers, manage customer relationships, and track customer activity. Some of the services and capabilities include:

· Salesforce-style customer relationship management (CRM) – The Microsoft Dynamics CRM platform let you manage your customers in a sales-oriented way by tracking their activities and relationships across multiple systems.

· Customer engagement – The Microsoft Dynamics CRM platform can help you engage with your customers through features such as email marketing, social media, and lead capture.

· Collaboration tools – The Microsoft Dynamics CRM platform includes features to allow teams to work together more easily, such as chat, forums, wikis, and groups.

How Does a Company Get Started with Microsoft Dynamics CRM Development?

Companies need to get started with Microsoft Dynamics CRM development and customization services in order to create integrations and applications. There are a few different ways for companies to get started. One way is to purchase Microsoft Dynamics CRM software. Another way is to use a CRM development platform such as Microsoft Visual Studio or the Microsoft Dynamics CRM Developer Environment (MDCE). The last way is to use a CRM development toolkit, such as the Rational Unified Processes Framework for Microsoft Dynamics CRM (RUP).

The first step in developing an integration with Microsoft Dynamics CRM is understanding the system. Companies need to understand how the different pieces of the system work together and what data is available in each area. Once companies have a good understanding of the system, they can start creating integrations.

Integrating with Microsoft Dynamics CRM involves four main steps: capturing data from external systems, processing that data, storing that data in Microsoft Dynamics CRM, and displaying that data on web pages or applications. Each step requires different tools and techniques.

Capturing data from external systems involves using connectors to access information from other systems. Connectors allow businesses to capture information such as customer data, sales data, inventory data, and more.

Processing data involves transforming that captured information into formats usable by Microsoft Dynamics CRM. This process can involve adding fields, altering column structure, and so on. Processing also includes validating the data against business rules before it enters into Microsoft Dynamics CR

How Does a Company get Started with Microsoft Dynamics CRM Integration Services?

In order to get started with Microsoft Dynamics CRM Integration services, a company must first have an account created. Once the company has an account, they can then sign in and begin the process of setting up integration. There are several steps that must be completed in order for a company to start using Integration Services:

First, the company must create a project in Integration Services. The project will define the integration requirements and will list both the systems that need to be integrated and the fields that need to be exchanged between them.

Next, the company must identify which data needs to be pulled into Microsoft Dynamics CRM from their external systems. This information can come from business processes, customer data, or other system data.

Once the data has been identified, it will need to be mapped into Microsoft Dynamics CRM fields. This process is called field mapping and it will help ensure that all of the data is correctly captured in Microsoft Dynamics CRM.

Last, configuration settings must be set up on both systems in order for Integration Services to work properly. These settings include connection strings and security credentials.


If you’re looking to develop an integration with Microsoft Dynamics CRM, then this guide is for you. In it, we will walk you through the steps necessary to create a working integration between the two platforms. By following these steps, you’ll be well on your way to successfully integrating Microsoft Dynamics CRM with your business processes and systems.