Why Your Business Needs To Invest In Outsourced Workers

Outsourcing has become a common practice for businesses of all sizes and industries. Outsourcing refers to hiring an external company or individual to perform tasks that an employee would otherwise do. 

Outsourcing offers various advantages for businesses, such as cost efficiency, access to a broader range of skills, and the organization’s ability to prioritize its core operations.

This article will discuss why your business needs to invest in outsourced workers, explicitly focusing on telephone answering and the advantages of hiring freelancers.

The Importance of Telephone Answering

Telephone answering is an essential part of customer service. Customers often have questions or concerns that can only be addressed over the phone. A business with a dedicated telephone answering service is taking advantage of valuable opportunities to connect with customers. In addition, customers who need help to reach a business by phone may become frustrated and look to competitors for assistance.

Outsourcing telephone answering can help improve customer service in several ways. First, it allows a business to have a dedicated team of professionals answering calls during business hours. This ensures that customers can reach a representative when they need to. Second, outsourcing telephone answering allows businesses to provide support in multiple languages, increasing the reach of their customer service. 

Outsourcing telephone answering to a specialized agency like Paperclip Telephone Answering can provide advanced features like call routing, voicemail, and call recording, giving a more professional and better customer service experience.

Advantages of Hiring Freelancers

When outsourcing telephone answering or other tasks, businesses can hire freelancers or work with an agency. Hiring freelancers has several advantages over working with an agency. The first advantage is cost savings. Freelancers generally charge less per hour than agencies, which can result in significant savings for businesses.

The second advantage of hiring freelancers is access to a wider talent pool. Freelancers come from all over the world and have a wide range of skills. This makes it easier for businesses to find the right freelancer.

The third advantage of hiring freelancers is flexibility. Businesses can work with freelancers on a project-by-project basis, which allows them to adjust their workforce as needed. This is especially useful for businesses that experience fluctuations in workload.

Finally, hiring freelancers can reduce the need for in-house infrastructure. When businesses outsource tasks to freelancers, they don’t need to provide office space, equipment, or benefits.

Outsourcing Considerations

When outsourcing tasks, choosing the right freelancer or agency is important. This can be done by reviewing a freelancer’s portfolio, reading reviews, and checking references. 

In addition, it’s essential to establish clear communication and collaboration methods and to set expectations, deadlines, and payment methodologies. Businesses should also have a process for monitoring and managing the work to ensure quality and compliance.


In conclusion, outsourcing can be an excellent way for businesses to save money, access a wider talent pool, and focus on core business activities. Telephone answering is an essential part of customer service, and outsourcing it can improve customer service, increase the reach of customer service, and provide a more professional approach. 

Hiring freelancers is a cost-effective option for outsourcing, providing flexibility and reducing the need for in-house infrastructure. However, when outsourcing, it’s essential to choose the right freelancer or agency and establish clear communication and collaboration methods. Businesses can reap significant benefits and experience growth by outsourcing tasks like telephone answering.